Terms & Conditions

General

This website is owned and operated by All Guard Safety & Workwear and will be hereinafter referred to as “All Guard Safety”, “we”, “us” in this Terms & Conditions Policy.  By using this site, you agree to the Terms & Conditions of this website. 

While every effort has been made to ensure the accuracy and appropriateness of the information contained on this site, neither All Guard Safety nor any of its officers, employees or agents accept any responsibility or liability for any loss occasioned by any person relying on the information or statements contained on this site.

All Guard Safety is committed to following honest and fair business practices including obligations as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

 

Pricing

Pricing displayed on the All Guard Safety website is subject to change without notice.  Pricing is shown in New Zealand dollars and is subject to GST (Goods and Services Tax) which is currently 15%.  Prices displayed show price excluding GST.

 

Payment

We accept Visa, Mastercard and Bank Transfer for online purchases.  For any purchases made through our retail shop, we accept Cash, Visa, Mastercard, Eftpos, WINZ card or Bank Transfer.  Please note:  your card information is not disclosed to any other party.  Goods will be dispatched once payment has been received in full.  For high-users, an application can be made to open a trading credit account, however certain criteria is to be met and payment is due strictly on the 20th of the month following invoice date.  Overdue monies on trading credit accounts are subject to interest at the rate of 2.5% per month.  See our full terms and conditions on our Application for Credit Account form.

 

Online Security

All Guard Safety uses DPS – New Zealand’s most preferred payment gateway provider.  All Guard Safety does not collect or store any credit card information.  This information is all processed by DPS.  When making a purchase you will be directed to a secure web page hosted by DPS to enter your payment details.

 

Faulty or Damaged Goods

All faulty items must be cleaned prior to being returned.    Goods deemed to be faulty will either be repaired or replaced at the discretion of All Guard Safety.  Any goods covered by a specific product warranty will be evaluated and honoured according to Supplier warranty terms and conditions.  Misuse of any goods is not classified as faulty.

 

Returns

All Guard Safety is not obligated to give a refund for "change of mind” purchases, however in some cases to facilitate customer goodwill, All Guard Safety will at their discretion discuss exchange of product.  

Any returns must be made within 7 days of invoice date with prior approval from All Guard Safety.  A copy of the original invoice must accompany the goods returned.  Returns made after 7 days may be accepted at the discretion of All Guard Safety, and a restocking fee of 10% will be applied.

Any item to be exchanged is subject to availability.  The customer will incur the shipping cost for exchanges and returns.  Exchange items will only be sent once the returned goods have been received and quality checked.  All returned items are to be unused and in resaleable and original condition with packaging and tags attached.  No refund or exchange will be given on products that have been used.  

 

Stock Availability

All products are subject to availability.  While we endeavour to keep our core range of products in stock, we can’t always guarantee availability at the time of purchase.  This may be due to circumstances beyond our control, however if any product ordered is unavailable, we will notify you by email or phone and offer alternatives, a refund or advise you of an estimated delivery date.

 

E&O.E

While every endeavour has been made to give accurate information and product descriptions, All Guard Safety cannot give a 100% guaranteed accuracy.

Information may be updated from time to time. Any errors and omissions are excepted.